Shipping Policy
At Twiston.shop, we are committed to delivering your orders quickly and safely.
By placing an order on Twiston.shop, you agree to the terms of this Shipping Policy.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or public holidays
- Processing times may be delayed during peak seasons or promotional sales
Once your order is processed, you will receive a shipping confirmation email or SMS.
2. Shipping Time
Estimated delivery times:
- Domestic Orders: 5–8 business days
- International Orders: 10–20 business days
Delivery timelines may vary based on location and courier services.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery destination
- Package weight
- Shipping method
Free shipping may be offered during special promotions.
4. Order Tracking
Once shipped, tracking details will be sent via email or SMS.
Customers can track order progress using the provided tracking number.
5. Delays or Lost Shipments
Shipping delays may happen due to:
- Weather conditions
- Public holidays
- Courier disruptions
- Incorrect address details
Twiston.shop is not responsible for delays caused by third-party carriers, but we will assist in resolving issues.
6. Incorrect Shipping Address
Customers must provide accurate shipping details.
Twiston.shop is not responsible for failed deliveries caused by incorrect or incomplete addresses.
7. Failed Delivery Attempts
If delivery fails because of customer unavailability or incorrect address:
- Additional shipping fees may apply
- Re-delivery arrangements may be required
8. Damaged Packages
If your package arrives damaged:
- Contact us immediately
- Provide photos and order details
- Report within 48 hours of delivery
We will review and assist with resolution.
9. Contact Us
For shipping-related inquiries: